Business Communication Skills – Speak, Write & Lead with Clarity

This 2-day programme enhances professional communication through real-world strategies and AI-enhanced tools. Participants will master written, verbal, and digital workplace communication, handle difficult conversations, and confidently present their ideas to different audiences. The sessions blend practical application, reflection, and hands-on use of free tools.

The objectives of the programme are to:

1. Strengthen participants’ ability to communicate clearly, professionally, and persuasively in diverse business contexts (internal and external) using structured methods.
2. Enhance communication effectiveness through the use of AI-powered tools and support.

Day 1: Foundations of Professional Communication

Module 1: The Pillars of Business Communication

1. Topics include:
   1. Types of workplace communication: formal, informal, written, verbal
   2. Clarity, tone, and professionalism in everyday interactions
   3. Understanding the communication cycle and breakdown risks
2. Activity: Communication style self-assessment + 360° role play scenarios

Module 2: Writing with Impact – Emails, Reports, Messaging

1. Topics include:
   1. Email structure, tone and etiquette
   2. Writing clear subject lines, opening lines, and CTAs
   3. AI-assisted business writing and report polishing
2. Activity: Rewrite a poorly written email → AI polish → peer edit
3. Tools: ChatGPT, Grammarly, MailMentor

Module 3: Verbal & Nonverbal Communication at Work

1. Topics include:
   1. Making requests, giving instructions, offering feedback
   2. Body language in meetings and virtual calls
   3. Bridging cultural or personality differences
2. Activity: Partner exercise: delivering a request 3 different ways

Day 2: Strategic Communication & Influence

Module 4: Communicating with Different Audiences

1. Topics include:
   1. Understanding audience needs (managers, clients, peers, vendors)
   2. Adjusting message structure, formality, and data presentation
   3. Using empathy and assertiveness
2. Activity: Draft a project update for 3 different audiences
3. Tools: ChatGPT

Module 5: Difficult Conversations & Feedback Skills

1. Topics include:
   1. Feedback models (SBI, DESC, Sandwich method)
   2. Communicating boundaries, performance issues, and conflict points
   3. AI as a prep coach for tone and structure
2. Activity: Peer feedback challenge – practice giving & receiving with model
3. Tools: ChatGPT, Yoodli.ai, Grammarly

Module 6: Communicating with Technology – Virtual Etiquette & Tools

1. Topics include:
   1. Email vs chat vs call – choosing the right channel
   2. Virtual call presence (Zoom/Teams)
   3. Tools to improve response time, clarity, and tracking
2. Activity: Simulated virtual meeting – test audio/visual delivery + follow-up email writing
3. Tools: Loom, Google Calendar, Notion Free

Wrap Up Module: The Communication Action Plan

1. Identify 3 daily habits to improve your workplace communication
2. Create your “Communication Identity” – keywords + action plan
3. Peer feedback & final takeaway sharing

We’d happy to help.
Feel free to talk to us today, however most suitable for you.

Mobile call: +603 – 7493 6868

WhatsApp: +6018 – 380 5878

Email: enquiry@apexitraining.com.my

Website: www.apexitraining.com.my